Add value
Once you understand the situation, determine what needs to be
addressed and how to proceed. People typically need one or more
of three things:
- Clarity
-
Clear goals, priorities, roles, responsibilities, and
expectations.
- Capability
-
The skills, knowledge, resources, information, or tools
needed to succeed.
- Commitment
-
Motivation, ownership, accountability, and persistence.
Then choose the leadership approach that best fits the
situation.
- Directing
-
Tell people what to do and how to do it when you need
immediate action, clear direction, or additional guidance.
- Discussing
-
Ask questions and engage people in dialogue when the
situation is complex, ambiguous, or when their knowledge and
ideas are important.
- Delegating
-
Give people responsibility and decision-making authority
when they have the ability and confidence to work
independently.
No single leadership style is best. The best approach depends on
the situation.